Introduction

Microsoft Dynamics CRM is a full customer relationship management (CRM) suite with marketing, sales and service capabilities that are fast, familiar and flexible, helping businesses of all sizes to find, win and grow profitable customer relationships. Delivered through a network of channel partners providing specialized services, Microsoft Dynamics CRM works with familiar Microsoft products to streamline processes across an entire business.
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Services

We’re in the age of personal touch. While almost everyone understands the necessity of automation, it isn’t always welcome because of the impersonal feel it can convey. Customers crave personal attention, and organizations long to deliver it – but at what price?

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Customization

Customization designed to enhance your particular workflow is what empowers employees to achieve maximum efficiency. No department operates as an island. A single customer contact can ripple through every department leaving in its wake either cohesive communication or chaos. That’s why a customer relationship management (CRM) system capable of high levels of customization is vital. Through programming provided by we, can make each point of contact with your company personalized, professional and productive. Using the example of a network design firm, you’ll see how MS CRM aids in every step of the customer contact life cycle.
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Marketing

Through a variety of venues available in MS CRM, you’ll be able to analyze past events and campaigns thoroughly to track ROI and performance issues. Likewise, you can look to the future with forecasting tools that create scenarios based on details you provide.
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Scheduling

No one lives by the saying, “Time is money” more than service-based businesses. Under-bookings lead to lost revenue. Over-bookings bring about frustration on the parts of employees and customers. Now MS CRM offers a solution that “understands” the calendars and schedules of service workers and how to arrange them in the most profitable way.
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Integration

One of the many features that gives MS CRM such impressive functionality is its ability to integrate with other business and financial systems regardless of platform or programming language. In layman’s terms, through customization conducted by we, MS CRM can work in conjunction with any other business or financial software you currently have.
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Sales

We can understands that each organization’s sales process is different from the next. Likewise, each customer differs in how they prefer to communicate, in their perceptions, in their decision-making processes and more. That’s why we have such a high level of respect for MS CRM and the height of customization it offers sales professionals.
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