When it comes to customer relationship management (CRM), communication is major key. The ideal CRM solution should streamline the way an organization communicates with clients and collaborates with each other. The more comfortable employees are with the tools, the more effective they will be at their jobs.
Microsoft Dynamics CRM is a full CRM suite with marketing, sales, and service capabilities that are fast, familiar, and flexible and help businesses of all sizes to find, win, and grow profitable customer relationships. And with MS CRM’s powerful capabilities, like workflow automation and analytics, marketing, sales, and service staff easily share information and route tasks to provide a seamless customer relationship.


What’s the reason to Choose Microsoft CRM?

In order to empower your employees to boost sales, satisfaction, and service with automated CRM software solutions that people can actually use. MS Dynamics CRM works like and with familiar Microsoft products which means less of a learning curve for your people, so they are up-and-running quickly and can focus on what’s most important – your customers.

Marketing

Market more effectively, generate demand, and gain an immediate competitive advantage using a flexible, easy-to-use solution that’s engineered to fit your business.Microsoft Dynamics CRM provides a holistic, comprehensive set of marketing capabilities so you can better understand customers and focus your employees on those areas that will generate the highest return.
  • Manage your data effectively
  • Pinpoint your marketing efforts
  • Streamline campaign planning
  • Simplify campaign execution
  • Manage events efficiently
  • Improve response management
  • Gain insights for better decision-making

Sales


Boost revenues and increase your sales pipeline accuracy with sales force automationEnable salespeople to create a single view of the customer using tools that streamline and automate sales processes to reduce selling cycles, boost close rates, and improve customer retention.
  • Improve sales planning and management
  • Automate lead systems
  • Manage opportunities effectively
  • Streamline account management
  • Increase sales productivity
  • Simplify workflow processes
  • Gain visibility and improve decision-making

Customer Service


It builds customer loyalty to drive repeat business.

Microsoft Dynamics CRM transforms your customer service team into a strategic asset.

With a 360 degree view of the customer, your agents resolve issues quickly and reduce handling times.

By automating processes, you also reduce costs and ensure consistent service is delivered across all customer touch points.

  • Improve account handling
  • Manage cases efficiently
  • Simplify contract management
  • Tap into proven expertise
  • Streamline scheduling
  • Automate workflows
  • Enhance service with insight

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The sales force team can easily speed up using the higher but easy-to-use features of Microsoft Dynamics CRM. Make the most of a highly user-friendly interface and included Microsoft Office abilities to improve sales efficiency, improve sales cycles, systemize lead management and obtain insights to get more sales.