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Callcenter CRM Solution


Variance Infotech offers end to end contact center CRM suite and includes all modules typically required to run an entire contact center operation.
Typical modules include, Cloud telephony, Sales CRM,Customer Service, Customer Support with knowledge management and ticketing, etc.
CRM is designed with user friendly approach so its easy to use by none technical person as well.
Improve & accelerate performance of teams With Variance’s collaboration feature. Variance Call Center Suite is complete customer relationship management
software also offers client collaboration so that you can work with your clients to improve the quality of the service in real time and collaborate with them to make informed decisions.

The different modules in this suite and their corresponding features are depicted below:
  • Communication Mgmt
  • Voice SMS & voice Broadcast
  • Predictive Dialer
  • Automatic SMS and Email
  • Collaboration Management
  • Operational Metrics
  • Productivity Reports
  • Analytics & Dashboards
  • Customer Support
  • Ticketing and Case management
  • Knowledge base
  • Call Back Alerts
  • Inbound & outbound
  • Call Center CRM Software
  • Customer Service Management
  • Customer enquiries
  • Inbound & outbound
  • Sales Pipeline
  • Exception management
  • Order Fulfillment
  • Order management
  • Sales workflows
  • Lead management

Do You Need More Information ?

For any further information / query about our service or any requirement ,
Please email us at info@varianceinfotech.com OR
Call us on +1-630-861-8263, Alternately you can request for information by filling up Contact Us

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