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Call Center CRM Solution

  /  Call Center CRM Solution
CRM

Callcenter CRM Solution

Variance offers end to end contact center CRM suite and includes all modules typically required to run an entire contact center operation. Typical modules include, Cloud telephony, Sales CRM,Customer Service, Customer Support with knowledge management and ticketing, etc. CRM is designed with user friendly approach so its easy to use by none technical person as well.

CRM is designed with user friendly approach so it is easy to use by none technical person as well.

CRM Solution

Variance's call center services to provide standardized,streamlined,uniform services for consumers making it an effective approach for interacting with their customers.We will provide services of low cost,experience improvement in productivity and quality. Call handling services that includes customer support,operator services,multilingual customer support, directory assistance,credit services,inbound and outbound telemarketing,card services, interactive voice response,and web-based services.

Features

The different modules in this suite and their corresponding features are depicted below:
Communication Mgmt
Voice SMS & voice Broadcast
Predictive Dialer
Automatic SMS and Email
Collaboration Management
Operational Metrics
Productivity Reports
Analytics & Dashboards
Customer Support
Ticketing and Case management
Knowledge base
Call Back Alerts
Inbound & outbound
Call Center CRM Software
Customer Service Management
Customer enquiries
Sales Pipeline
Order Management
Order Fulfillment
Sales workflows
Exception Management
Lead Management

Do You Need More Information ?

For any further information / query about our service or any requirement,
Please email us at info@varianceinfotech.com OR Call us on +1-630-861-8263,
Alternately you can request for information by filling up Contact Us