CRM For Telecom Industry
Telecommunications Industry CRM Software Solutions
Communications companies are under intense pressure to keep operating costs such as customer service low, while growing customer share increasing revenues with new service expansions.
To meet these challenges, telecom companies are increasing their investments in CRM strategies and software.
Variance implemented CRM software integrated with BSS(Telecom billing) System.
CRM module will support the Sales and the Ordering process, establishment of the Customer Organization, Lead and opportunity Management, Customer Order management, Customer Contact, Information management and Trouble Ticketing module for Prepaid and Postpaid business for Retail & Enterprise segment
The CRM system support multi tenancy feature. The business model is MVNE (network Operator) and MVNO (the franchises). The data of one MVNO should not be accessible to another MVNO though MVNE can see data of all the MVNOs