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SalesForce Customer Portal Implementation for Airline Company

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A leading Airline company having their customer portal built on older technologies and using that customer will interact with their Flight, PNR status, Flight status, Flight booking, lounge status, sometime customer portal which was built on Legacy technology wasn’t working correctly when integrated with SalesForce.

Customers already use marketing cloud and sales cloud and want to migrate their customer portal into Salesforce because of buggy integration with Legacy application.




SalesForce Customer Portal Implementation for Airline Company



Key Functionality

Configuration of the community portal for customer portal.

Create a few common components for the Header, footer and menu bar.

Add custom design into the custom community portal.

Build Lightning component pages and append it on the customer portal community area using community builder.

SalesForce / Integration Tools used

  • Salesforce Marketing Cloud
  • SalesForce Sales Cloud
  • SalesForce Customer portal

Team Involvement

  • Jr. SalesForce Developer
  • Sr. SF Developer
  • SalesForce Architect


After building a customer community portal inside SalesForce, customers have everything into one system so it will reduce cost to manage multiple systems for the same purpose.


Being a Salesforce Expert, we first analyze and interact with the client’s customer portal use cases and process and based on that we provide them a solution of creating a custom community portal for the same, so their customer can login into it and easily get their status of booking and all.

Project Screens

Project Timeline


Mar - 2020

1 Week

Requirement, Gathering, & Analysis

Mar - 2020

Mar - 2020

2 Week

Scope Documentation & Agreement



3 Week

Phase-1 Development



2 Week

Phase-2 Development



1 Week

SandBox Testing & Deployment



2 Week

UAT & Deployment on Production

Useful Resources

  • Blog

  • Videos

  • Case Study

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