Service Level Agreement (SLA) is the understanding between the service providers and customers to offer service from service providers. It is defined by users. Users can create notification and escalation procedures in terms of which issues are subject to escalation, the escalation criteria to be applied, and the action to execute upon a specific escalation level.
Intuitive extension easily incorporate with your SuiteCRM to increase productivity.
Compatibility | |
Current Service Level Agreement Version | 2.0 |
Last Update | 20th August, 2019 |
Support SuiteCRM Version | 7.0.* and above |
Database Support | MySQL, MSSQL |
Compatible Browser | IE10, IE11, Firefox, Safari, Chrome |
Supported Language | English (United States), German, Spanish, French, Hungarian, Italian, Dutch, Portuguese, Russian |
"VIServiceLevelAgreement-1.0-Version7.0.zip" to "VIServiceLevelAgreement-1.0-Version7.11.zip" will work on SuiteCRM versions 7.0.* to 7.10 *.
- Service Level Agreement(SLA) extension support in MSSQL as well within this release.
"VIServiceLevelAgreement-2.0-Version7.0.zip" to "VIServiceLevelAgreement-2.0-Version7.11.zip" will work on SuiteCRM versions 7.0.* to 7.11 *.
- Service Level Agreement(SLA) extension support in MSSQL as well within this release.
"VIServiceLevelAgreement-2.0-Version7.0.zip" to "VIServiceLevelAgreement-2.0-Version7.11.zip" will work on SuiteCRM versions 7.0.* to 7.11 *.
- Add Update License option in Listview of SLA Configuration Page.
"VIServiceLevelAgreement-3.0-Version7.0.zip" to "VIServiceLevelAgreement-3.0-Version7.11.zip" will work on SuiteCRM versions 7.0.* to 7.11.*
- Allow Dynamic Dropdown Type field for Trigger SLA.
- Apply Fulfillment Field Mandatory in Configuration Page
- Able to Reassign Record to the Security Group
- Add Generate SLA Breached Report Option
"VIServiceLevelAgreement-4.0-Version7.0.zip" to "VIServiceLevelAgreement-4.0-Version7.11.zip" will work on SuiteCRM versions 7.0.* to 7.11.*
SLAs are applied to case/tickets that match the defined parameters or criteria. You can also send alerts to selected resources when there is a potential SLA violation.
Buy NowFormat Builder can configure on fields from modules and set formats like character limit, numeric,alphanumeric and more.
Auto-Populate is the perfect solution for auto-populate value based on the value of related field.
The summary field helps to view high-level summaries of all related data for a given record.
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