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SuiteCRM Extension-Service Level Agreement

Service Level Agreement (SLA) is an agreement between service providers and customers to offer service from service providers. It is defined by users. Users can create notification and escalation procedures in terms of which issues are subject to escalation, the escalation criteria to be applied, and the action to execute upon a specific escalation level.



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Service Level Agreement Extension


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Unlimited Users
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Works on versions 7.0.0 and above

Service Level Agreement

Intuitive extensions can easily be incorporated with your SuiteCRM to increase productivity.

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Time Base Trigger
Time Base Trigger
Time base trigger on various cases if status of the case has not been changed by the due time defined in the SLA Process.
Automatically Assign SLAs
Automatically Assign SLAs
Automatically assign SLAs to tickets based on the various defined parameters.
Send Alert
Send Alert
Send an alert email to selected resources when there is a potential SLA violation.
Assign Ticket
Assign Ticket
Assign a ticket to other users if the ticket is not resolved by the current user.
Apply SLA
Apply SLA
Apply SLA to business hours or calendar hours.
Supports Multi Languages
Multi Languages
Timekeeping support Multi Languages (Deutsche, English, Española, Française, Magyar, Italiana, Nederlands, Portuguesa, португальский, Українська please confirm languages).

We improvise our products on regular basis to deliver the best

Current Service Level Agreement Version 2.0
Last Update 20th August, 2019
Support SuiteCRM Version 7.0.* and above
Database Support MySQL, MSSQL
Compatible Browser IE10, IE11, Firefox, Safari, Chrome
Supported Language English (United States), German, Spanish, French, Hungarian, Italian, Dutch, Portuguese, Russian

"" to "" will work on SuiteCRM versions 7.0.* to 7.10 *.

- Service Level Agreement (SLA) extension support in MSSQL is also included within this release.

"" to "" will work on SuiteCRM versions 7.0.* to 7.11 *.

- Add Update License option in Listview of SLA Configuration Page.

"" to "" will work on SuiteCRM versions 7.0.* to 7.11.*

- Allow Dynamic Dropdown Type field for Trigger SLA.

- Apply Fulfillment Field Mandatory in the Configuration Page.

- Able to Reassign Record to the Security Group

- Add Generate SLA Breached Report Option

"" to "" will work on SuiteCRM versions 7.0.* to 7.11.*

Service Level Agreement (SLA) is an understanding between the service provider and the customer to offer service from the service provider.
You can trigger escalation using Email, Workflow and Reassign.
No. Service Level Agreement Support only predefines modules, which are added to the configuration page.
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SLAs are applied to case or tickets that match the defined parameters or criteria. You can also send alerts to selected resources when there is a potential SLA violation.

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