Suitecrm Service Level Agreement

SuiteCRM Extension-Service Level Agreement

Service Level Agreement (SLA) is the understanding between the service providers and customers to offer service from service providers. It is defined by users. Users can create notification and escalation procedures in terms of which issues are subject to escalation, the escalation criteria to be applied, and the action to execute upon a specific escalation level.

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Time Base Trigger

Time base trigger on various case if status of the case has not been changed in due time defined in SLA Process.

Automatically Assign SLAs

Automatically assign SLAs to tickets based on the various defined parameters.

Send Alert

Send alert email to selected resources when there is a potential SLA violation.

Assign Ticket

Assign Ticket to other users if ticket is not resolved by current user.

Apply SLA

Apply SLA on Business Hours or Calendar Hours.

Multi Languages

Timekeeping support Multi Languages(Deutsche, English, Española, Française, Magyar, Italiana, Nederlands, Portuguesa, португальский, Українська plz confirm languages.)

We improvise our products on regular basis to deliver the best

Compatibility
Current Service Level Agreement Version	2.0
Last Update	20th August, 2019
Support SuiteCRM Version	7.0.* and above
Database Support	MySQL, MSSQL
Compatible Browser	IE10, IE11, Firefox, Safari, Chrome
Supported Language	English (United States), German, Spanish, French, Hungarian, Italian, Dutch, Portuguese, Russian