SuiteCRM Extension-Service Level Agreement

Service Level Agreement (SLA) is the understanding between the service providers and customers to offer service from service providers. It is defined by users. Users can create notification and escalation procedures in terms of which issues are subject to escalation, the escalation criteria to be applied, and the action to execute upon a specific escalation level.

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Service Level Agreement Extension

$499

One-time purchase

$99

Monthly purchase

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Unlimited Users
Outstanding Support
Works on versions 7.0.0 and above

Service Level Agreement

Intuitive extension easily incorporate with your SuiteCRM to increase productivity.

Increase productivity and improves efficiency.

To help you find the right CRM software, we researched and analyzed from various options.

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Time Base Trigger
Time Base Trigger
Time base trigger on various case if status of the case has not been changed in due time defined in SLA Process.
Automatically Assign SLAs
Automatically Assign SLAs
Automatically assign SLAs to tickets based on the various defined parameters.
Send Alert
Send Alert
Send alert email to selected resources when there is a potential SLA violation.
Assign Ticket
Assign Ticket
Assign Ticket to other users if ticket is not resolved by current user.
Apply SLA
Apply SLA
Apply SLA on Business Hours or Calendar Hours.
Supports Multi Languages
Multi Languages
Timekeeping support Multi Languages(Deutsche, English, Española, Française, Magyar, Italiana, Nederlands, Portuguesa, португальский, Українська plz conform languages.)

We improvise our products on regular basis to deliver the best

Compatibility
Current Service Level Agreement Version 2.0
Last Update 20th August, 2019
Support SuiteCRM Version 7.0.* and above
Database Support MySQL, MSSQL
Compatible Browser IE10, IE11, Firefox, Safari, Chrome
Supported Language English (United States), German, Spanish, French, Hungarian, Italian, Dutch, Portuguese, Russian

"VIServiceLevelAgreement-1.0-Version7.0.zip" to "VIServiceLevelAgreement-1.0-Version7.11.zip" will work on SuiteCRM versions 7.0.* to 7.10 *.

- Service Level Agreement(SLA) extension support in MSSQL as well within this release.

"VIServiceLevelAgreement-2.0-Version7.0.zip" to "VIServiceLevelAgreement-2.0-Version7.11.zip" will work on SuiteCRM versions 7.0.* to 7.11 *.

- Service Level Agreement(SLA) extension support in MSSQL as well within this release.

"VIServiceLevelAgreement-2.0-Version7.0.zip" to "VIServiceLevelAgreement-2.0-Version7.11.zip" will work on SuiteCRM versions 7.0.* to 7.11 *.

- Add Update License option in Listview of SLA Configuration Page.

"VIServiceLevelAgreement-3.0-Version7.0.zip" to "VIServiceLevelAgreement-3.0-Version7.11.zip" will work on SuiteCRM versions 7.0.* to 7.11.*

- Allow Dynamic Dropdown Type field for Trigger SLA.

- Apply Fulfillment Field Mandatory in Configuration Page

- Able to Reassign Record to the Security Group

- Add Generate SLA Breached Report Option

"VIServiceLevelAgreement-4.0-Version7.0.zip" to "VIServiceLevelAgreement-4.0-Version7.11.zip" will work on SuiteCRM versions 7.0.* to 7.11.*

Service Level Agreement (SLA) is the understanding between service provider and customer to offer service from service provider.
You can trigger escalation using Email, Workflow and Reassign.
No. Service Level Agreement Support only predefine Modules which added in configuration page.
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SLAs are applied to case/tickets that match the defined parameters or criteria. You can also send alerts to selected resources when there is a potential SLA violation.

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